<p>Chances are that both the company and the customer want to get past whatever their issue is, and return to their prior business dealings, especially if they have worked well in the past. Offering mediation will likely surprise, but greatly please your customers. You are showing you are proud of your products or services and are prepared to support your position. Yet you are also showing you care for your customers and their business, and will do whatever it takes to resolve problems. Keep your customers happy, and they will reciprocate.</p>