<p>Almost all types of companies use external mediators at one time or another, ranging from small family businesses to multinational corporation. A survey conducted by Price Waterhouse and Cornell&rsquo;s PERC Institute on Conflict Resolution of over 530 corporations in the Fortune 1000 category revealed that:</p>
<ul>
<li>90% of respondents view Alternative Dispute Resolution (ADR) as a critical cost-control technique.</li>
<li>54% of respondents indicate that cost pressures directly affected their decisions to use mediators.</li>
<li>88% of respondents reported using mediation in the last three years.</li>
<li>23% of respondents use grievance procedures for non-union employment dispute resolution.</li>
</ul>