<p>Regardless of what else, the complainant&rsquo;s first priority is for the offending behavior to stop. The first option is usually to speak directly to the other party. However for various reasons that may not always be an option, in fact, it may have made things even worse. So the complainant may only see two choices: go through the process of a formal complaint and investigation, or do nothing.</p>
<p>Mediation can provide a safe, non-judgmental and neutral environment setting in which the complainant can accomplish the primary aim of stopping the behavior. As mediation is totally confidential, absolutely no one else will know the specifics of the understanding that was reached.</p>