<p>Not all problems can be handled by the Human Resources Department. Often an external professional mediator is necessary to avoid potential conflict of interest on the part of the company, the union or the individual. With the neutrality and confidentiality of the process, mediation can:</p>
<ul>
<li>prevent conflict escalating into costly legal disputes</li>
<li>decrease staff turnover</li>
<li>decrease absenteeism</li>
<li>enhance team cohesiveness</li>
<li>improve morale</li>
<li>promote productivity without your organization</li>
<li>enable employees to successfully deal with interpersonal conflict on their own</li>
</ul>